Is the registration fee refundable?
No. The registration fee covers background identity verification, QR card printing and delivery, and onboarding processing. It is non-refundable once verification begins.
How long does verification take?
Standard verification is completed within 2β5 business days. Operators in our pilot states (Lagos, Oyo, Abuja) may receive same-day verification during launch.
What happens if my QR sticker is damaged or lost?
A replacement QR sticker can be ordered for β¦1,500. The same QR code and link is re-printed β your driver profile and scan history are preserved.
Can a park or union pay for their members in bulk?
Yes. Park and union bulk registration is available at a 15% discount for 50+ drivers registered at once. Contact us for a bulk invoice.
Does the government portal require a subscription?
Federal and state government access is provided under an MOU (Memorandum of Understanding) with ITSA Global Technologies. Pricing is negotiated at the state or federal level.
Is TrackID available outside Nigeria?
Ghana launches Q3 2026, BΓ©nin and Togo in Q4 2026. Pricing in those countries will be in local currencies (GHS, XOF). Register your interest at the TrackID landing page.