Terms of Service

ITSA Global Technologies operates a suite of white-label SaaS platforms purpose-built for African businesses. Our services include the ITSA Business Platform (for travel agencies, consultancies and SMEs), ITSA EduClass (for educational institutions), ITSA CliniqPro (for healthcare facilities), and supporting APIs, tools, and integrations.

We strive to maintain 99.9% platform uptime. However, we do not guarantee uninterrupted access and may temporarily suspend services for maintenance, security updates, or reasons beyond our control. We will provide advance notice of scheduled maintenance where reasonably practicable.

We reserve the right to modify, update, or discontinue features of our services. For material changes, we will provide at least 30 days' notice via email. For minor changes, we may update without prior notice. Continued use after changes constitutes acceptance.

Our platforms integrate with the Meta WhatsApp Business API, facilitated through Twilio, to enable business messaging. Your use of WhatsApp Business features through our platform is additionally governed by Meta's WhatsApp Business Policy and Meta's Commerce Policy. You agree to comply with these policies at all times.

Our services are offered on subscription plans (Entry, Business, Professional, Enterprise) with different features and usage limits. Plan details including pricing are published on our website and may change with 30 days' notice.

Subscriptions are paid through Paystack, a PCI-DSS compliant payment processor. By subscribing, you authorise us to charge the applicable fees. All prices are in Nigerian Naira (NGN) unless otherwise stated.

A one-time onboarding/setup fee may apply to certain plans. This fee covers platform configuration, brand customisation, staff account setup, and dedicated onboarding support. The onboarding fee is non-refundable once onboarding has been completed.

Monthly subscriptions are billed in advance at the beginning of each billing cycle. Annual subscriptions are billed upfront. Invoices are sent to the registered email address.

Failure to pay subscription fees by the due date may result in service suspension. We will provide 7 days' notice before suspending an account for non-payment. Accounts suspended for 30 days or more may be terminated, with data deleted after an additional 30-day grace period.

Monthly subscription fees are non-refundable once a billing cycle has commenced. Annual subscription fees may be prorated in the event of early termination by ITSA. We will consider refund requests on a case-by-case basis where services were unavailable due to our fault. To request a refund, contact billing@itsaglobal.tech.

You retain full ownership of all data, content, and information you upload to or create within our platform ("Your Content"). ITSA does not claim ownership of Your Content.

By uploading content to our platform, you grant ITSA a limited, non-exclusive, royalty-free licence to process, store, and display Your Content solely for the purpose of providing the services to you. We do not use your data for our own marketing or share it with third parties except as described in our Privacy Policy.

You are solely responsible for:

• The accuracy, legality, and appropriateness of Your Content
• Obtaining all necessary consents from third parties whose data you upload (e.g., your clients' personal data)
• Complying with the Nigeria Data Protection Act (NDPA) 2023 in your processing of client data
• Maintaining backups of your critical data

Upon account termination, you may request an export of Your Content within 30 days of termination. After 90 days, data will be permanently deleted and cannot be recovered.

All intellectual property rights in our platforms, software, designs, trademarks, brand assets, documentation, and underlying technology are owned exclusively by ITSA Global Technologies Limited. Nothing in these Terms grants you any rights to ITSA's intellectual property except the limited licence to use our services.

If you provide suggestions, ideas, or feedback about our services, you grant ITSA an irrevocable, perpetual, royalty-free licence to use such feedback to improve our products without any obligation to compensate you.

Tenants on white-label plans receive a limited licence to present the platform under their own brand. This licence is non-transferable, revocable on termination, and does not transfer any ownership of the underlying software.

ITSA warrants that:

• We have the right to enter into these Terms and provide the services
• We will provide services with reasonable skill and care
• We will implement reasonable security measures as described in our Privacy Policy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". ITSA DOES NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM SECURITY VULNERABILITIES. WE DISCLAIM ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Features powered by Claude AI (Anthropic) provide information and assistance but do not constitute professional advice. AI outputs should be reviewed by qualified professionals before being relied upon for medical, legal, financial, or other specialist decisions.

You may cancel your subscription at any time through your account settings or by contacting support@itsaglobal.tech. Cancellation takes effect at the end of the current billing cycle.

We may suspend or terminate your account:

• Immediately for serious violations of these Terms, illegal activity, or fraud
• With 30 days' notice for any other reason
• With 7 days' notice for non-payment of subscription fees

On termination, your access to the platform will cease. You may request a data export within 30 days. Sections 7 (Content), 8 (IP), 9 (Confidentiality), 11 (Limitation), 12 (Indemnification), and 15 (Governing Law) survive termination.